Bus commuters in Delhi-NCR can book tickets via WhatsApp

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Delhi Buses DTC Buses

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New Delhi: Instant messaging platform WhatsApp on Wednesday said DTC bus commuters in Delhi will be able to book and purchase tickets within its chatbot.


Meta-owned WhatsApp introduced a QR-based ticketing service for DTC commuters across Delhi-NCR.

Available in English and Hindi, commuters can access the service by sending 'Hi' to +918744073223 or by scanning a QR code.

Currently, the chatbot allows commuters travelling on DTC and DIMTS routes to book single-journey QR tickets.

For riders commuting frequently on the same route, the chatbot will offer a quick purchase feature, further reducing the time spent selecting the destination and starting point in the chatbot.

Last year, WhatsApp partnered with Delhi Metro to expand the WhatsApp-based ticketing experience across all Delhi, Noida, and Gurugram Rapid metro routes.