Microsoft reports outage; services restored after few hours

New Delhi, Jan 25 (PTI) Microsoft's online services, including Teams and Outlook, faced an outage for a few hours on Wednesday and the issues were fixed later, with the technology major saying it is monitoring the recovery across the services.

Thousands of users across the globe, including from India, reported issues with various services as the company had reported 'service degradation' for a number of its Microsoft 365 services, including Teams and Outlook.

According to the network outage monitoring platform Down Detector, the complaints about Microsoft services outage started around 1 pm IST.

Services were back after about a couple of hours, but some customers continued to report problems in accessing certain services, as per Microsoft's dashboard.

Microsoft identified a potential networking issue behind the glitch in Microsoft 365 services and said that it has rolled back a network change that it believed was causing an impact.

"We're monitoring the service as the rollback takes effect. We've isolated the problem to networking configuration issues, and we're analysing the best mitigation strategy to address these without causing additional impact," according to a tweet from Microsoft 365 official account.

The official handle of Microsoft 365 Status tweeted that it continues to monitor the recovery across the service, and some customers are reporting mitigation.

"We're also connecting the service to additional infrastructure to expedite the recovery process," it said.

The Service Health Status dashboard of Microsoft showed that Microsoft 365 was back and running. PTI PRS RAM BAL