Odisha: 95 per cent of complaints received at CM grievance cell resolved, says Majhi

Bhubaneswar, Jan 5 (PTI) Odisha Chief Minister Mohan Charan Majhi on Monday said the state government’s grievance hearing mechanism was gaining popularity, with 95 per cent of complaints received at the CM's grievance cell resolved so far.

Majhi said this while attending the year’s first and 16th grievance hearing session here.

"Of the total 13,358 complaints received at the cell (till the 15th hearing session), as many as 12,748 issues have been successfully resolved, which is 95 per cent," he said.

He said the cell had also received 1,49,418 complaints through the web portal and postal services, of which 1,30,845 cases, around 88 per cent, had been resolved.

In a post on X, Majhi said, "The unwavering trust and confidence of the people give us immense strength to serve them continuously. This government is a ‘people’s government’. We’re committed to bridging the gap between administration and people, making governance more accessible. Public grievance hearing, transparent administration, and speedy action are our priorities. We’re working to ensure no one is deprived of justice." The chief minister said more than 56,028 people have participated in CM's grievance sessions, which started in July 2024.

He said plans are afoot to extend grievance hearings to more locations with the support of collectors and to also organise additional hearings in the near future.

Along with seven ministers, Majhi conducted the public hearing here and, as customary, first met 30 differently abled and chronically ill persons waiting outside.

He received their complaint petitions and directed officials present to take immediate action.

The chief minister also sanctioned medical assistance on the spot to Popun Maharana of Keonjhar district, Priyabrat Pradhan of Khurda district and Diptimayee Dash of Cuttack district, who are suffering from serious ailments, through the Single Window System.

Majhi also sanctioned medical assistance to Popun Maharana of Keonjhar district, Priyabrat Pradhan of Khurda district and Diptimayee Dash of Cuttack district, who are suffering from serious diseases, through the Single Window System. PTI AAM AAM MNB